Thursday 31 October 2019

Grenfell victimisation

The first stage of the Grenfell Inquiry confirmed much of what we knew already: that the building refurbishment breached fire regulations which themselves are probably lax compared with countries such as the USA and the emergency response was brave but lacking in common sense.  So nothing much surprising, even though it took over 2 years. Indeed, the fact that the second stage may not report until 2022 is depressing, not surprising. No wonder it takes us so long to build a railway or a nuclear power station.

Much ordure has been heaped on the head of the London Fire Brigade commissioner Dany Cotton, mainly for the "remarkable insensitivity" of her evidence, saying she would not change anything done on the night and comparing the incident with a spacecraft landing on the Shard, even though cladding fires have happened before including one at Lakanal House in south London which killed six people in 2009. One wonders why she didn't say that, in hindsight, more people might have been saved by changing from "stay put" much earlier, though that wasn't necessarily obvious at the time. Some have speculated that Cotton's stonewalling approach might have flowed from legal advice to try to avoid liability for the fire brigade. But it doesn't take the forensic legal mind of a retired judge to point out that, as the fire brigade belatedly switched from "stay put" to "evacuate" that doing so earlier might have helped.

Ms Cotton was also criticised for her "apparent lack of curiosity" when she arrived on site at 3am. Now I made a whole management career out of asking simple questions - the most revealing responses often flowed from questions I had thought almost too dumb to ask - but the situation on the ground at that time at Grenfell didn't really lend itself to detailed quizzing of her subordinates about what they were doing and why.

The issue of building regulations, practice, checking and inspection will surely prove to be more substantive and to hold out the prospect of saving lives in the future without resorting to last ditch efforts by emergency services working in life threatening conditions. But in the meantime the resentful cry has gone up about Ms Cotton's remuneration. "Grenfell fury at £234,000 boss's plan to retire at 50 with pension pot of £2M" said the Daily Mail, for example.

Now I'm not sure why the LFB commissioner earns £234k, a lot more than the prime minister. The job has scale, but limited complexity - there are a lot of fire stations and folk in them all charged with doing the same things. But she does earn £234k. "She should not get any pay off" said one Grenfell survivor, arguing that Ms Cotton should be stripped of her pension. Another described Ms Cotton's pension as "like winning the lottery".

Now one can argue that some public sector pension schemes are wildly generous, wholly unaffordable in the private sector. (Hypocrisy alert - I benefited through being a member of such a scheme for most of the first half of my career....) Ms Cotton can retire aged 50 on a full pension with 32 years service, 3 years of it as commissioner. And in the nature of final salary schemes folk like Ms Cotton who complete their career with a stratospheric salary get their whole pension based on that salary, even though their contributions were based on a much lower average salary across tgeir career. This form of subsidy by the people who stay in the same grade all their career has always struck me as a Robin Hood in reverse kind of stealing from the poor to give to the rich. ("Yes, but don't tell them" said one company pension manager when I made that remark many years ago). And I don't know whether Ms Cotton is benefiting from any added years enhancement if she retires early - I suspect not given the way I understand the fire brigade and police pensions schemes are set up. But if she is not, it's ever so simple. Pensions are just deferred pay. Ms Cotton has earned this benefit through her career and is entitled to now claim it. There appears to be no case that she has not done her job - she hasn't been suspended or investigated to my knowledge. If she was sacked I feel sure she would successfully claim unfair dismissal at an industrial tribunal. But even if she was culpable, she had worked through all her career to that point and earned her pay doing it.

So Dany Cotton should be allowed to retire in peace and reflect on her lack of sensitivity at her leisure while I reflect on just how unforgiving and vengeful our society has become, always looking for someone to blame, even if they were just doing their job.

In the meantime there are more important things to address. Building regulations and how we check compliance certainly. Public sector pension schemes - yes to that too, though politically difficult the current apartheid like divide with the private sector is unjustifiable.

I am left with one other uncomfortable and currently almost unsayable thought. How did such an apparently limited individual as Dany Cotton come to be commissioner of the London Fire Brigade? I accept that the Inquiry might not have revealed all her management competencies. But on what we saw? We need more women in high profile jobs throughout our society but maybe this one was over promoted - a comment that obviously you could equally make had she been male, but there is pressure to appoint women these days.

But she was put in the role and, if she wasn't up to it the LFB should look at its appointment process. As she was put in the role and presumably up to Grenfell was performing satisfactorily she is entitled to her pay, including the deferred pensionable element. After all there are plenty of women arguing currently that if you do the job the pay should be the same, however well you do it (though mostly these are female employees at the BBC.....)

Leave Dany Cotton alone with her no doubt uncomfortable thoughts and let's move on to the more important issues. Can someone give Sir Martin Moore-Bick a prod to hurry up? There I go, looking for someone to blame....


2 comments:

  1. Phil this is a very well thought out posting. I too had pondered on the Fire Chief and her unfortunate attitude. I wonder whether the fire service being in effect run along military lines could be both a strength and at times a weakness?

    Having been a member of Merseyside Fire Authority for a short time I've wondered about how Fire Authorities are set up. In some ways they are similar to the old Police Authorities which were lost when some daft beggar though Police Commissioners were a good (American) idea!

    There's clearly a split in that operational issues are in the hands of the fire chief so some areas of policy are not in the hands of the fire authority. Now on one level you can understand that as the Authority is unlikely to have the expertise to deal with operational issues. But what happens when operational issues are not being well managed?

    I also wonder whether the culture in these organisations is one that really does not like to admit failure. Could the fire service be too inward looking and too slow to respond.

    I appreciate that my comments are really in the main about the management of the fire service across the UK but your posting about London does lend itself to asking these wider questions

    I seem to recall that Manchester Fire Service came in for some stick with regard to its response to the Arena terrorist attack so maybe the wider issues are worth government, should we ever have another stable one, taking a good look at.

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    1. Thank you for these comments, DM. I'm not sure I knew about your fire authority experience; interesting. I'm sure you are right about the military style command and control arrangements and there is a lot of logic in what you say about looking at the day to day operations separately from longer term policy, planning and other issues. The former will always tend to squeeze out the latter - this is a common problem where there is a big "day job" like running the railway. I wouldn't have thought the day job was that big in the fire service in comparison, not as many incidents and issues to deal with.
      I also note the further publicity over the weekend which says that Dany Cotton supposedly attended a presentation on tall building facades in 2016 but didn't recall it at the enquiry. The press made much of the fact that Cotton was ultimately responsible for safety and assurance, but I presume only in the sense that the person at the top is always ultimately responsible, the issue is whether they take it seriously.
      My first instict would be that emergency services should not be blamed for how they deal with a disaster, as they will usually do what they are trained to do in difficult and often unique situations and so I was uncomfortable about the Manchester Arena criticism, though no doubt there are always things to learn.
      There will be a large element of doing things by the book in any of these activities and I don't think Cotton should be crucified for going by the book. After all, if she hadn't gone by the book and things had gone badly we know how the mob would have responded.
      But what you have hinted at is how the "book" can be improved by people who have the time and inclination to think about the issues and respond to changing circumstances - new materials, new equipment options, new working methods, whatever.
      One of us will have to read the Inquiry report to know whether you've hit on something that Moore-Bick has overlooked.

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